We collect information you provide when you create an account, submit a service request, apply as a vendor, contact us, or use Nexora. This can include your name, email address, phone number, account credentials, company details, property details, service-request details, photos, documents, and messages.

We also collect information needed to operate transactions and platform workflows, including payment and payout status, vendor verification information, and records of quotes, approvals, completed work, and support interactions. Payment card information is handled by our payment processor and is not stored by Nexora.

Nexora uses information to provide and improve the platform; create and administer accounts; coordinate service requests, quotes, payments, and vendor work; communicate with you; prevent fraud and misuse; maintain security; and comply with legal obligations.

We may use contact information to send service-related messages, such as account verification, request updates, payment confirmations, and support communications. Where required, you can manage marketing communication preferences through the message itself or by contacting us.

We share information with the people and businesses needed to complete the service workflow. For example, customer and property-request details may be shared with relevant vendors, and vendor information may be shared with customers and property teams evaluating a service opportunity.

We also use service providers that help us operate Nexora, including providers for authentication, hosting, analytics, email, payments, and customer support. These providers may process information only as needed to provide their services to us. We may also disclose information when required by law or to protect Nexora, our users, or the public.

We and our service providers may collect technical information such as device and browser type, IP address, pages viewed, referral source, and interaction data. We use cookies and similar technologies to keep accounts secure, remember preferences, understand site performance, and improve the platform.

You can control many cookies through your browser settings. Disabling certain cookies may affect the availability or security of platform features.

We retain personal information for as long as reasonably necessary to operate the platform, maintain business and transaction records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary according to the type of information and the purpose for which it was collected.

We use administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security, so please use a unique password and contact us promptly if you believe your account has been compromised.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, or to object to or restrict certain processing. To submit a request, contact us using the information below. We may need to verify your identity before responding.

Nexora is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this policy as Nexora evolves. When we do, we will post the updated version and revise the effective date below. Questions or privacy requests can be sent through our contact page.