Legal
Refund and Cancellation Policy
How Nexora approaches cancellation requests, refunds, and payment concerns.
Effective date: August 17, 2026
Before work begins
Customers may request cancellation before work begins. Nexora will review the request based on the service-request status, quote approval, vendor commitments, and any applicable payment-processor requirements. A cancellation may not result in a full refund if a vendor has already incurred approved, documented, non-refundable costs.
After work begins
Once work has begun, customers should promptly use the request record or contact Nexora to describe the concern. Nexora may request documentation from the customer and vendor, pause a payout where possible, and work toward an appropriate resolution. Refund eligibility depends on the approved scope, work completed, evidence provided, and applicable law.
Refund processing
Approved refunds are returned to the original payment method when possible. Processing time depends on the payment provider and financial institution. Nexora does not control the final posting time once a refund is issued.
Disputes and chargebacks
Please contact Nexora before starting a payment dispute with your card issuer when possible. We may share relevant request, quote, payment, and communication records with payment providers to investigate disputes. Fraudulent or abusive disputes may result in account restrictions.
Contact
For cancellation, refund, or payment questions, contact Nexora through the contact page and include the relevant request or payment details. This is a working policy draft and should be reviewed by qualified legal counsel before a broader public launch.